Thank you for using the Ren Online Store as usual.
We apologize for the inconvenience, but from 8/11 (Friday) to 8/16 (Wednesday), we will be operating as follows.
We accept orders from our online store and inquiries by e-mail at any time.
We will respond to orders and inquiries in order from the next business day.
Depending on the congestion situation, it may take up to 2 business days to reply to your inquiry.
<To all customers>
Shipment before summer holidays: Orders must be placed by noon on Wednesday, August 10th.
・If there is a problem with your order, we may not be able to ship it as soon as possible.
If you have a specific delivery date, please place your order with plenty of time to spare.
・If you do not have your desired delivery date option, we will not be able to respond even if you enter it in the comment field.
<For customers who ordered a mid-year gift>
・Delivery will be very busy during the Obon period.
Our products will be shipped from Osaka, especially to Hokkaido, Tohoku, Kyushu, Okinawa, and other remote islands, so it may take a few days.
Please place your order as soon as possible.
・Because the prepayment will be prepared for shipment after the payment is confirmed, we may not be able to meet your request for the delivery date.
<About delivery status after shipment>
After shipping, we will send you a "shipment notification" email.
The shipping tracking number is included in the email. Please check the delivery status from the tracking number.
In addition, we cannot check the details of the delivery status after shipment because the package has already been handed over to the delivery company.
For inquiries about delivery such as "not delivered", "I want to change the delivery date and time",
Please contact the sales office of the delivery company directly.
In addition, during the Obon period, the amount of goods increases rapidly even within the delivery company,
It seems that there may be cases where delivery is not possible on the specified date and time.
Please acknowledge it beforehand.
* You can also check the shipping status from the order history of the store you are using.
Inquiries about the online store are not supported at the actual store.
We apologize for the inconvenience, but please send an email to the online store window.
Contact email address: email@example.com
*If you have placed an order, please contact us with the order number and name of the person who placed the order.
We apologize for any inconvenience this may cause and appreciate your understanding.