About delivery and shipping

About shipping

Orders placed before noon on business days will be shipped the same day!

Orders placed on holidays will be shipped the next business day.
(Saturdays, Sundays, holidays, summer, year-end and New Year holidays, etc.)

Orders placed after noon will be shipped the next business day.
If you specify a delivery date, we will adjust the shipping date.

You can check the shipping status from the "shipment completion email" or "My Account > Order History > Order Number".
* If you check your My Account and see the delivery slip number, it will be shipped.
*There is a time lag between the actual shipment timing and the information reflected in the mail delivery and my account. note that.


In addition, in the following cases, it may take time to deliver. Please note.

• If some items are not available in the same order
• If you need to confirm your order details or payment status
• In the case of pre-ordered items, backordered items, and items that are described as being shipped from XX days (will be delivered as soon as they arrive)
• When a large number of orders are received at one time
  
  

postage

Free shipping nationwide for orders over 10,800 yen (including tax) !

If the total order amount for one delivery is less than 10,800 yen, the following shipping charges will be applied.

◆Courier◆

Hokkaido/Honshu/Shikoku/Kyushu: 770 yen Okinawa/remote islands: 1,980 yen

◆ Mail service ◆
Nationwide uniform: 280 yen * Only some products are supported. Due to size restrictions, it may not be possible to use this service when ordering multiple items or when ordering gift wrapping or Noshi.
*Currently, orders for mail-bin delivery are being prepared. We only accept courier deliveries.

Please note that if you use a discount coupon, the shipping fee will be calculated based on the total amount after the discount (including tax).

delivery company

It will be delivered by Sagawa Express.
(There are exceptions in some areas. Please note that you cannot choose the delivery company.)

Estimated delivery time

If you place your order before noon on a business day, we will ship it the same day. We will inform you of the tracking number after the product is shipped, so please check the delivery status from the tracking service.

In addition, delivery may be delayed in the following cases. Please note.

• For delivery to remote islands and some areas
• In unavoidable circumstances such as weather conditions and traffic conditions in the delivery area

Specify the date and time of delivery

You can specify the arrival date below.
1) Add desired products to cart

2) Once you have decided on your order, please click the cart icon in the upper right corner.

3) There is a desired delivery date and time item under the "Proceed to payment" button on the cart page, so please specify the desired date and time here.

Please note that if you click "Proceed to payment" or "Buy with Amazon Pay" before specifying the date and time on the cart page, you will not be able to specify the date and time.

Notes on shipping

Please check the following notes regarding shipping.

[About the delivery address]

• If you live in a condominium or apartment, please be sure to enter the room number.

[About delivery date]

• Please note that if you specify the date and time, it will be shipped as soon as all orders for the same delivery address are completed.
• If you do not specify a delivery date, we will ship on the shortest delivery date. If you do not specify the date and time, it may be delivered earlier.

[About shipping date]

• If you do not specify a delivery date, orders placed before noon on a business day will be shipped the same day.
  (Excluding orders that include backordered items)
• If you specify a delivery date, we will ship after coordinating with the delivery company, taking into consideration the delivery area and congestion.
• Regardless of whether the delivery date is specified or not, we cannot accept requests for the "shipping date". Please leave it to our shop.

[About delivery status]

• For inquiries about delivery after shipment, please check the tracking number service that we have informed you and contact the indicated sales office.

[Regarding packages returned to our shop]

• Packages that have exceeded the storage period specified by the delivery company regulations for some reason, such as long-term absence or unknown address, will be returned to our store.
  In that case, the actual cost of round-trip shipping will be charged. Please note that free shipping does not apply in this case.