About delivery and shipping
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About returns and exchanges
When the product arrives, please check the product immediately.
We make every effort to ensure that our products are perfect, but in the unlikely event that a product arrives that is different from what you ordered, or if the product is damaged or defective, we will take care of it, so please contact us within 7 days after the product arrives.
* Items that have been used, washed, or washed are not accepted even if they are within 7 days.
*For inquiries, please attach a "photo" that shows the product condition by e-mail.
* Due to the characteristics of the material and production of the product, there may be cases where the point you pointed out is not defective. If it is a non-defective item, it cannot be exchanged for another non-defective item. Please acknowledge it beforehand.
When returning a product, please be sure to contact us in advance as the return address differs depending on the product, and we will guide you to the return address before sending it back.
Hygiene products such as towels, handkerchiefs, washcloths, masks, tableware, kitchen accessories, and food cannot be exchanged or returned.
<If you cannot return or exchange>
・If the product is returned without contacting our shop in advance ・If the product is returned by a method other than our instructions ・If the product is returned by a delivery other than a courier・Items that have been worn or used by the customer ・Items that have been processed by the customer ・Items that have been cleaned or washed ・Items that have been soiled or damaged by the customer・Products that are not accepted for return or exchange on the page ・Products with different pattern or shape due to the material or production process ・Returns or exchanges of only part of the set sales When accessories (packages, boxes, belts, tags, leaflets, etc.) are damaged or missing.
・Sale products ・Gift items such as lucky bags and products marked as non-exchangeable or non-returnable on the page ・Products that have been delivered for more than 8 days ・Towels, handkerchiefs, washcloths, masks and other sanitary products food
<Returns and exchanges due to customer convenience>
Only unused items can be returned due to customer reasons such as "the product is different from the image" or "the wrong order". Please report within 7 days after the arrival of the product.
However, we cannot accept items that cannot be exchanged or returned. (Please refer to the above <If you cannot return or exchange>)
Even if the product is unused, we cannot accept returns or exchanges if it is in such a condition that it cannot be resold.
Since the return address differs depending on the product, please be sure to contact us in advance and let us know the return address before sending it back.
The customer is responsible for the shipping costs for returning or exchanging.
The refund will be the amount after deducting the actual shipping cost when we sent it from our company at the time of purchase.
*Even in the case of free shipping at the time of delivery, the actual shipping cost will be charged in the event of a return.
In addition, in the case of a return of some products, if the amount of the returned product is less than the free shipping line, the shipping fee will be charged.
Please note that the paid wrapping fee cannot be refunded.
About defective products
We make every effort to ensure the quality of our products, but in the unlikely event that there is a defect in the product, damage during delivery, or incorrect delivery due to our store, please contact us within 7 days from the arrival of the product. We will exchange it for you.
- In this case, the shipping fee will be borne by our shop.
About the expiration date of food
Except for items with a specified expiration date, such as sale items, we deliver items with an expiration date of 2 months or more from the date of order. This is because we have determined that even if the expiration date is at least 2 months, you can enjoy it safely and deliciously.
From the perspective of eliminating food loss, please understand that we are unable to meet requests for products with a long expiration date.
- Due to inventory management reasons, we are unable to respond to inquiries about specific expiration dates such as when the expiration date is in stock. Thank you for your understanding.